Error: Sorry! Looks like there isn't a mobile key associated with this mobile number.
This error pops up when the mobile number has not been added to the OpenKey HOST system OR the guest's mobile key is not tied to a reservation in OpenKey HOST. If the guest has already checked into the hotel, they will need to reach out to the front desk to verify their mobile number and ensure they have been added to OpenKey HOST.
If the guest has not checked into the hotel yet, they will need to call the front desk or check-in traditionally.