Problem |
Led |
Card Type |
Solution |
No problem |
Red light flashes shortly, then green light on |
All opening cards |
|
Time error |
Red light flashes |
Guest card, Floor card, Staff card |
Adjust lock time and make card again. |
Deadbolt extends |
Red light flashes |
Guest card, Floor card, Staff card |
Check if red light flashes during the 3 seconds or use a Master Card to open.
Retract deadbolt to solve the problem. |
Wrong building, floor, or room number |
Red light flashes |
Guest card, Floor card, Building card |
Read room creation card again and make new opening cards. |
Card is canceled |
Red light flashes |
All cards |
Read “Recovering card” to make the card valid again. |
Card password error |
Red light flashes |
All cards |
Card is probably not initialized. |
Customer code error |
Red light flashes |
All cards |
Software and lock read different Authorization Cards. |
Room number is not cleared |
Red light flashes |
Room creation card |
Read “Room info clearing card” before reading “Room creation card”. |
Card is replaced /blocked |
Red light flashes |
All cards except Guest Card, Time card, Room creation card |
Make card again and check “Block previous cards” |
No card detected |
N/A |
All cards |
Check if the lock sensor works, especially if the solenoid inside is not broken. |
No card detected |
Red light flashes |
All cards |
Put the card closer to the lock. |
Authorization card error |
Red light flashes |
All cards |
Turn mechanical key and read Authorization Card again. |
Motor damage |
Red light flashes shortly, then green light on |
All opening cards |
Disassemble the lock and change the motor |
Out of battery | N/A | All cards | Keep pressing the latches, lock shall alarm; Turning mechanical key, red light shall be on. |