If you decide to send pre-arrival communications from the Communication tab manually, the pre-arrival communication will follow this process.
Skip the Front Desk option is not available - Guests must come to the front desk to check in before they will be issued a mobile key. (Default)
PRE-ARRIVAL EMAIL TO GUESTS
When guests click on the "Confirm Reservation Details" button, they will be directed to a web form.
After confirming reservation details, two emails will go out simultaneously: one to the guest and one to the hotel.
TO THE GUEST:
TO THE HOTEL:
Finally, the guest's information will show in the OpenKey HOST platform in the GUEST tab under all current, in-house guests.
