If you decide to send pre-arrival communications from the Communication tab manually, the pre-arrival communication will follow this process.
Skip the Front Desk only -All guests will be issued a key prior to arrival.
PRE-ARRIVAL EMAIL TO GUESTS
When guests click on the "Confirm Reservation Details" button, they will be directed to a web form.
After confirming reservation details, two emails will go out simultaneously: one to the guest and one to the hotel.
EMAIL TO GUEST:
EMAIL TO HOTEL:
Finally, the guest's information will show in the OpenKey HOST platform in the GUEST tab under all current, in-house guests.
