Contact Support

• Contact OpenKey
• OpenKey Support Policy

Troubleshooting

• General Troubleshooting - OpenKey App
• Entrava Support Manual
• Error: Sorry! Looks like there isn't a mobile key associated with this mobile number.
• How to re-establish a VPN Connection for OpenKey
• The guest's mobile key is not working to open the lock.

Error Codes

• OpenKey Error Code: Number Invalid
• OpenKey Error Code: Session Identifier
• OpenKey Error Code: No Internet