India Metz
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Activity overview
Latest activity by India Metz-
India Metz created an article,
Instructions for Hotels Switching PMS's
There may come a time when a hotel will decide to change their PMS (Property Management System) from what they are currently using to a new one. If this happens there is a procedure which will need...
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India Metz created an article,
Entrava Key App ~~ General Troubleshooting
General Troubleshooting - App If you have not received a welcome text message letting you know your mobile key is available, please contact the Front Desk to ensure you have been issued a mobile ke...
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India Metz created an article,
Entrava Key app ~~ Possible Verbiage for Hotels PMS Pre Arrival Communication
Below is some verbiage that can be used or pieces of the options to create your message about the mobile key inside of your pre-arrival email. 1st possibility: With Entrava Key, your phone is your ...
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India Metz created an article,
Entrava Key App ~~ Link to Download the App
Guests will receive a text message with the link to download the Wyndham Key app by: Being added to OpenKey HOST by a hotel team member PMS Integration They can also search the PlayStore or Ap...
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India Metz created an article,
Entrava Key App ~~ Best Practices
Encourage team members to try out the app. Guests are much more likely to adopt new technology if they can see that the team member presenting it is comfortable and confident in the app's abili...
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India Metz created an article,
Entrava Key App ~~ FAQ - Hotel
FAQs for Front Desk Troubleshooting 1. How does Mobile Key work? GUEST: When you are granted access to a Mobile Key, you will receive a text message with the link to download the application an...
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India Metz created an article,
Entrava App: Profiles
Just like when you register with the front desk, your name, ID, and payment must be verified before the hotel can allow you to check-in. Your name and contact information are used to help connect y...
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India Metz created an article,
Entrava Key App ~~ Upcoming Stays
If your stay displays “Pending Available Room, " you must wait until the Hotel assigns you a room. You will be notified when the room is ready and available. Once the room is assigned to you, you c...
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India Metz created an article,
Entrava Key App ~~ Set Up a Security Code for your Mobile Key
You can set up security for the mobile key. On this page of the app, you can enable or disable the Security. Once enabled, this will follow the security you have set up on your phone
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India Metz created an article,
Entrava Key App ~~ Expiring Mobile Keys: Express Check-out via OpenKey App
Guests can now check out of the Entrava Key(expiring their mobile key) via the Guest App When this happens, OpenKey HOST will send an email to the designated email address on file in you...