When the room is available, the guest will be sent a text message with the URL for downloading the Wyndham Mobile Key app.
Once the guest has downloaded and opened the app, they will see the following.
Permissions - You must allow Permissions
Notifications, Bluetooth, and Location Services need to be turned on to receive the mobile key.
Find my reservation, and add your phone number for verification.
A text message with a verification code will be sent to the mobile number register, copy and paste the code into the verification boxes.
The mobile key will start to download onto the device,
The mobile key will appear on the app along with the check-in and check-out dates and times.
Open Your Door - Once the mobile key has been successfully downloaded, the guest can open their door. Tap on the big blue key activation button. Follow the instructions on the key screen to see whether you need to hold your phone to the lock while pressing the key button within the app or simply press the button within a few feet of the lock.
A green checkmark will appear on the screen along with a vibration of the device indicating that the door has been opened.
Navigating the Wyndham Key App
Active Mobile Key - Allows the guest to access their room and common areas along with other features within the app.
- Room location
- Additional Door Access
- Info
- Contact Front Desk
- Express Checkout
- Share Key
Additional Door Access - Click on Additional Door to see a list of the additional doors on your mobile key, this could be Common Areas as well as Designated Access Areas, click on the access door you need and hold it up to the lock for that lock to engage and open.
Info - Shows the following additional options
Hotel Information ( Hotel name, address, and phone number)
Images (Swipe to the left and right to see more images)
Highlights (Click each Highlight icon, to see its description)
Announcements (Swipe to the left and right to see more Announcements)
Promotions (Swipe to the left and right to see more Promotions)
Amenities (If the Amenitiy offers a reservation link click Make a Reservation.)
Maps (Swipe left and right to see more images of maps)
Social Media Links (Click on icons for Facebook, LinkedIn, Instagram, and Twitter to open each social media page)
Contact Hotel - Opens the dialer and allows you to call the front desk by touching Call Hotel and if you have added an SMS number into HOST, the Text Hotel option will allow you to text the hotel from your messages.
Express Checkout - The key will expire automatically at the scheduled date and time of check-out unless the hotel has checked the guest out via a PMS integration or manually in HOST. The user can also check out from the OpenKey app (see below).
Once checked out, the key is automatically expired.
Share Key - Allows the main guest on the reservation the ability to share their key with other members of their party, if allowed by the hotel. To view more about how to limit the number of mobile keys a guest can share, check out our article on limiting shared keys.
Side Menu Options - Profile, Upcoming Stays, Security
Profile - Just like when you register with the front desk, your name, ID, and payment must be verified before the hotel can allow you to check-in. Your name and contact information are used to help connect your mobile device to your hotel reservations. We require this to ensure the security of the mobile key.
There is also an option to have your data deleted per a GDPR Request.
Upcoming Stays - If your stay displays “Pending Available Room” then you must wait until the Hotel assigns you a room. You will be notified when the room is ready and available. Once the room is assigned to you, you will be able to get your mobile key by selecting the “Get My Key” button. If you notice an error with your reservation details, please contact the hotel directly by clicking the icon.
Security - You can set up security for the mobile key. On this page of the app, you can enable or disable the Pattern Lock.
Once enabled, this will follow the security you have set up on your phone