Adam Thomas
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Activity overview
Latest activity by Adam Thomas-
Adam Thomas created an article,
OpenKey NXT 150 - Installation Requirements
Requirements: Windows computer Handheld programming device with USB cord or MIFARE RFID cards (will be used to make lock data, time, and programming cards) Authorization RFID key card (Keep ...
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Adam Thomas created an article,
OpenKey Support Policy
Contacting OpenKey Customer Assistance: Call 1-877-800-2008 Regular Business Hours 9 am - 5 pm CST M-F Email support@openkey.co Submit a ticket or browse our FAQ's via the OpenKey Support pag...
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Adam Thomas created an article,
OpenKey Error Code: Sorry! Looks like there isn't a mobile key associated with this mobile number.
Error: Sorry! Looks like there isn't a mobile key associated with this mobile number. This error pops up when the mobile number has not been added to the OpenKey HOST system OR the guest's mobile k...
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Adam Thomas created an article,
OpenKey Error Code: Number Invalid
Error: "The number you have entered is invalid. Please enter a valid phone number." This occurs when the mobile number entered is not in a proper length for the chosen country. The app will...
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Adam Thomas created an article,
OpenKey Error Code: Session Identifier
Error: "Session Identifier not found" This error, however rare, occurs when a check-out has been performed in the OpenKey HOST platform, but the application has not received the push notification t...
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Adam Thomas created an article,
OpenKey Error Code: No Internet
Error: "You do not seem to have an internet connect." If you receive an alert like the one below while trying to download your mobile key, please connect to the nearest available WiFi connection or...
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Adam Thomas created an article,
Release Notes - September 8th, 2022
Android Version 5.5.3 Implemented fix for bug causing a loading error when attempting to download mobile key within the Openkey App. Implemented fix for bug causing promotion notifications to disa...
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Adam Thomas created an article,
Release Notes - July 28, 2022
HOST Version 5.11.2 Launched new Support platform available athttps://support.openkey.co Updated all Help / Training links to the new Support platform Improved stability and functionality across t...
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Adam Thomas created an article,
Release Notes - June 29, 2022
HOST Version 5.11.1 [Owner Roles Only] When you select the dropdown to show all hotels to which you have access, these will now show in alphabetical order (Read more). [Owner & Manager Roles Only]...
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Adam Thomas created an article,
Release Notes - May 25, 2022
HOST Version 5.11.0 iOS Version 5.5.2 HOST The Room Number field will clear if HOST Users tab out before selecting a room from the room list. HOST Users with Owner-level access can now add Gue...