Adam Thomas
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Activity overview
Latest activity by Adam Thomas-
Adam Thomas created an article,
Hotel Intelligence System - Overview Platform Setup
Setting up the Hotel Intelligent Management Platform: Training item Training content Install software Before software installation, please make sure to verify the computer date and...
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Adam Thomas created an article,
NXT 150 - Installation Requirements
Requirements: Windows computer Handheld programming device with USB cord or MIFARE RFID cards (will be used to make lock data, time, and programming cards) Authorization RFID key card (Keep ...
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Adam Thomas created an article,
OPENKEY NXT-150 - Installation and Programming
Requirements: Windows computer Handheld programming device with USB cord or MIFARE RFID cards (will be used to make lock data, time, and programming cards) Authorization RFID key card (Keep ...
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Adam Thomas created an article,
OpenKey Support Policy
OpenKey Support Policy This outlines OpenKey's support structure and classifies issues into separate tiers based on urgency, technical requirements, and requester type. Contacting OpenKey Custom...
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Adam Thomas created an article,
General Troubleshooting - OpenKey App
General Troubleshooting - App If you have not received a welcome text message letting you know your mobile key is available, please contact the Front Desk to ensure you have been issued a mobile ke...
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Adam Thomas created an article,
Error: Sorry! Looks like there isn't a mobile key associated with this mobile number.
Error: Sorry! Looks like there isn't a mobile key associated with this mobile number. This error pops up when the mobile number has not been added to the OpenKey HOST system OR the guest's mobile k...
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Adam Thomas created an article,
The guest's mobile key is not working to open the lock.
The guest's mobile key is not working to open the lock. If the mobile key is not working at the door, please follow these troubleshooting steps: 1. Does the guest have access to this lock? Yes. ...
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Adam Thomas created an article,
OpenKey Error Code: Number Invalid
Error: "The number you have entered is invalid. Please enter a valid phone number." This occurs when the mobile number entered is not in a proper length for the chosen country. The app will...
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Adam Thomas created an article,
OpenKey Error Code: Session Identifier
Error: "Session Identifier not found" This error, however rare, occurs when a check-out has been performed in the OpenKey HOST platform, but the application has not received the push notification t...
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Adam Thomas created an article,
OpenKey Error Code: No Internet
Error: "You do not seem to have an internet connect." If you receive an alert like the one below while trying to download your mobile key, please connect to the nearest available WiFi connection or...