Property Management System Group Bookings
Clients using certain Property Management System (PMS) companies sometimes run into an issue where one guest (the main contact for a group of rooms) receives multiple text messages from OpenKey and ends up with a key for the wrong room. This scenario occurs when a group booking is created in PMS and a single guest record is associated with all reservations under the group.
When the guests are checked in under their individual reservations, the phone number is pulled from the singular guest record, and mobile keys are created with the main contact's phone number repeatedly. In essence, the main group contact receives the mobile keys for each reservation consecutively, ending on the room checked in last.
To avoid this issue, the reservations agent should create new guest records for each guest within a group booking or get a mobile number at check-in for each guest.
****Read about how mobile keys work with multiple rooms Guests with Multiple Room Reservations