How To: Mobile Key & Plastic Key
Adding a Guest/Sending a Mobile Key
- Log into OpenKey HOST at https://host.openkey.co
- Supported browsers include: Chrome, Edge, Safari, and Firefox
- Click ADD GUEST in the left panel above Guests
- Select the correct country code and enter the guest's phone number.
- Click SEARCH
- If the guest’s mobile number has been entered into OpenKey HOST at any hotel, their information will be in the system. You will not have to enter their information again; the guest’s information will automatically pull up if they are an existing OpenKey user.
- If the guest’s mobile number has NOT been entered into OpenKey HOST, you will need to enter it now.
- Type in the guest’s full name. Email is OPTIONAL. Click Add New Guest.
- Once added, the guest’s information is saved for future stays.
- Select the room and date of checkout. Click Add Guest.
*From here, you will see the guest’s information as well as an option to add additional guests to the party. A best practice is to allow guests to add their own additional guests through the Share Key option within the OpenKey app.
- Click Add Guest
- If the guest’s information needs to be updated, you can edit their name/email address prior to sending the key. However, it will only save once the key is sent.
- Click Create New Session at the bottom of the screen. This will trigger a text message to be sent to the guest with the link to download the application.
- The guest is now able to download their mobile key!
*As a reminder, you can still issue plastic keys along with mobile, as long as you follow the proper procedure laid out by your lock manufacturer.
Issuing a plastic RFID key card
- In the Hotel Intelligence System, click on Card Management, then click Check in
- Place an empty plastic key on the card reader. The left sidebar in Hotel Intelligence System will say Empty Card under Card Type.
- Double-click on the desired room. Select “FIT check-in” and click OK.
- Populate the fields on the right sidebar in Hotel Intelligence System.
- Click Issue Card in the bottom right of the screen. A window will pop up that says “Make card successfully!” The left sidebar will include the room information. Click OK on the pop-up window.