Training ~~ OpenKey HOST and Mobile Keys
New here? Check out our how-to articles and videos for the HOST Platform, Software and Mobile Keys. Brush up on knowledge for yourself or any new team members!
Introduction
OpenKey Training Videos
Openkey HOST Platform: Guests
- How to video: Add Guest and Issue Mobile Key
- Guests with Multiple Rooms (PMS Integrations)
- Updating Mobile Keys: Overview
- Adding a Guest/Sending a Mobile Key
- OpenKey HOST Platform: Cannot Modify Check-in Time to Checkin before Reservation Checkin Date
- Issuing Mobile & Plastic Keys for the Same Reservation
Openkey HOST Platform: Hotel Information (Overview Page)
- How to video: Hotel Tab Overview
- Hotel Information: Overview
- OpenKey HOST Hotel Tab
- SMS / Text Messages Numbers
- OpenKey App: Social Media Links
- How do I add my hotel's images in the OpenKey app?
Openkey HOST Platform: Hotel Information (Users Page)
- How to video: Add Users
- User Management: Adding New Users (Team Members) in OpenKey HOST
- OpenKey User Management: User Roles Defined
- User Management: Deleting Users
- User Management: Updating Profile of Existing Users
- Add Guest - Owner Capability
Openkey HOST Platform: Hotel Information (Mapping, Dining And Announcements)
- How to video: Hotel Rooms and Designated Access Areas
- OpenKey HOST: Room and Designated Area Mapping
- Openkey HOST Limit Number of Shared Keys
- Battery monitoring: voltage readout and color-coded warnings
- How to video: Dining Options
- Hotel Information: Amenities
Openkey HOST Platform: Hotel Information (Highlights, Notifications and Promotions)
Openkey HOST Platform: Communications Tab and Pre Arrival Emails
- Skip the Front Desk (Contactless Check-in) - Best Practices
- Pre-Arrival Emails: Overview
- Pre-Arrival: Guest Experience AUTOMATIC Process
- Communications Tab AUTOMATIC Sending Pre Arrival Communication
- OpenKey Registration Process (Pre-Arrival Communications)
- Skip The Front Desk - With PMS Integration AUTOMATIC Process
Openkey HOST Platform: Reports, Profiles, Guest Feedback and Logs
Front Desk Agent Permission Level Training
Openkey HOST Platform: Automated Key Delivery
- Automated Key Delivery: Overview
- Automated Key Delivery: Country Codes
- Automated Key Delivery: Extending a Stay
- Automated Key Delivery: Changing Rooms
- Automated Key Delivery: Adding Additional Guests
- Automated Key Delivery: Changing Rooms