FAQ's
Property and Guest frequently asked questions
Property FAQ's
- OpenKey App FAQ - Hotel
- How Mobile Key Sessions Work with Multiple Reservations
- ***Permissions for Mobile Keys***
- Will a lock deadbolt setting prevent a mobile key from being used?
- What if a guest wants to have both mobile key and the traditional key card?
- How can I update the hotel information in the Pre-Arrival Confirmation Email?
Guest FAQ's
- OpenKey App FAQ - Guests
- ***Permissions for Mobile Key***
- What if I lose my phone?
- Can I make a phone call and use OpenKey at the same time?
- Do I have to use my phone number to get a mobile key?
- I got an error when downloading my key. What should I do?