Property FAQ's
- OpenKey App FAQ - Hotel
- Will the Mobile Key Update if I Change a Departure Date in my PMS
- Will the Mobile Key Update if I Change the Room in my PMS?
- Can I issue Mobile & Plastic Keys for the Same Reservation
- Can I Modify Check-in Time to Check in before Reservation Check in Date
- How Mobile Key Sessions Work with Multiple Reservations
- ***Permissions for Mobile Keys***
- How To: Send a Mobile Key
- Will a lock deadbolt setting prevent a mobile key from being used?
- What if a guest wants to have both mobile key and the traditional key card?
- How can I update the hotel information in the Pre-Arrival Confirmation Email?
- OpenKey App FAQ - Hotel (3rd Party BLE)
- Is there any easy way to sort through my active mobile key sessions?
- What is the benefit of sending Pre-Arrival Emails via OpenKey HOST?
- Can I export my hotel's mobile key usage reports?
- Here are some Myths about Keyless Entry
- Can I add my WiFi information to the app?
- Is OpenKey CCPA Compliant?
- Can I limit the number of Shared Keys my Guests can Share per Room?
- Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
- Can I create a mobile key for only a few hours?
- Can I extend the check-out time for a guest's mobile key (late check-out)?
- What should I do when the HOST platform isn't loading properly after I log in
- Google Play Protect - Are permissions removed from unused apps
- Can I change the order of my hotel's images in OpenKey?
- How Can I rest my password for HOST and what should I do when I never received my Forgot Password email.
- What kinds of notifications does OpenKey push to mobile devices?
- Is it possible to change my hotel pictures on my app?
- I can't access my OpenKey HOST account. What should I do?
- How can I edit a guest's name or email address if it's wrong in OpenKey HOST?