Property FAQ's
Frequently asked question from the property
General
- Can I issue Mobile & Plastic Keys for the Same Reservation
- Can I Modify Check-in Time to Check in before Reservation Check in Date
- How Mobile Key Sessions Work with Multiple Reservations
- ***Permissions for Mobile Keys***
- What if a guest wants to have both mobile key and the traditional key card?
- Here are some Myths about Keyless Entry
HOST Platform
- How Can I Send a Mobile Key
- How can I update the hotel information in the Pre-Arrival Confirmation Email?
- Is there any easy way to sort through my active mobile key sessions?
- What is the benefit of sending Pre-Arrival Emails via OpenKey HOST?
- Can I export my hotel's mobile key usage reports?
- Can I add my WiFi information to the app?
Mobile Key and App
- Will the Mobile Key Update if I Change a Departure Date in my PMS
- Will the Mobile Key Update if I Change the Room in my PMS?
- Will a lock deadbolt setting prevent a mobile key from being used?
- Why is the COUNTRY CODE always recommended when entering phone numbers into PMS reservations? (Automated Key Delivery)
- What kinds of notifications does OpenKey push to mobile devices?