OpenKey Support Policy

Contacting OpenKey

Customer Assistance:

• Call 1-877-739-1545
• Regular Business Hours 9 am - 5 pm CST M-F  
• Email [e-mail]
• Submit a ticket or browse our FAQ's via the OpenKey Support page

Billing Questions:

• Email [e-mail]

Training Needs:

• Browse our Knowledge Base/Frequently Asked Questions
• Email [e-mail]

Sales:

• Start an online chat or submit a Demo Request on OpenKey's website
• Email [e-mail]

Overview

OpenKey offers the following products:

• OpenKey HOST web portal
• OpenKey iOS app
• OpenKey Android app
• Software development kit (SDK)
• Partner integrations

Continuous Monitoring

OpenKey monitors the stability of our production systems continuously through the following channels:

1. Mobile apps: OpenKey uses analytics tools to monitor stability and crashes associated with mobile apps on both iOS and Android platforms.
2. OpenKey HOST: user-facing products such as our web portal are built on cloud-based application and database systems with Amazon Web Services (AWS). Multiple senior developers are automatically notified of any downtime associated with these back-end systems, including on holidays and weekends. 
3. Automated data monitoring: OpenKey has automated procedures in place, which are continually evolving, that process all the logs and data received by the servers to preemptively detect anomalous conditions that may indicate faults.