Contacting OpenKey
Customer Assistance:
- Call 1-877-800-2008
- Regular Business Hours 9 am - 5 pm CST M-F
- Email support@openkey.co
- Submit a ticket or browse our FAQ's via the OpenKey Support page
- Chat support is available during regular business hours 9 am - 5 pm CST M-F via the chat bubble on the bottom right-hand corner of the knowledge base and HOST Platform
Billing Questions:
- Email Billing@OpenKey.co
Training Needs:
- Browse our Knowledge Base/Frequently Asked Questions
- Email Support@OpenKey.co
Sales:
- Start an online chat or submit a Demo Request on OpenKey's website
- Email Sales@OpenKey.co
Overview
OpenKey offers the following products:
- OpenKey HOST web portal
- OpenKey iOS app
- OpenKey Android app
- Software development kit (SDK)
- Partner integrations
Continuous Monitoring
OpenKey monitors the stability of our production systems continuously through the following channels:
- Mobile apps: OpenKey uses analytics tools to monitor stability and crashes associated with mobile apps on both iOS and Android platforms.
- OpenKey HOST: user-facing products such as our web portal are built on cloud-based application and database systems with Amazon Web Services (AWS). Multiple senior developers are automatically notified of any downtime associated with these back-end systems, including on holidays and weekends.
- Automated data monitoring: OpenKey has automated procedures in place, which are continually evolving, that process all the logs and data received by the servers to preemptively detect anomalous conditions that may indicate faults.