User Management: Adding New Users (Team Members) in OpenKey HOST
Only Manager- and Owner-level users can add new users in OpenKey HOST. PLEASE NOTE: No OpenKey team member can add or edit a user without written permission from a known hotel manager.
1. Log into https://host.openkey.co.
2. Click HOTEL on the left side of the page and select VIEW on the Users tile.
3. Click ADD NEW USER.
4. Enter the new user's email address and click SEARCH. If the user has been added to HOST before, their information will populate. If not, you will need to fill in the information.
5. Fill in the appropriate information, if it was not already present, and select the role. You can choose between
a) Hotel Manager - Access to all HOST elements including guest mobile key management, personal user settings, training, support, reports, guest feedback, and hotel settings.
b) Front Desk Agent - Access only to guest mobile key management, personal user settings, training, and support.
c) Front Office Manager - Access to all HOST elements including guest mobile key management, training, support, reports, guest feedback, and hotel settings. Everything except this role cannot manage users.
6. Click SUBMIT.
The user will receive an email with their first password along with the link to the login page. It will come from firstname.lastname@example.org. If the new user does not receive the email promptly, please ask them to check their Spam/Junk folder. If they still don't see it, please contact email@example.com.
For more information on Users, check out the following articles: