OpenKey User Management: User Roles Defined

User Management: User Roles Defined

OpenKey HOST offers four types of users:

• Front Desk Agent
• Front Office Manager
• Manager
• Owner

Capabilities	Front Desk Agent	Front Office Manager	Manager	Owner
Issue Mobile Keys	✔️	✔️	✔️	✔️
View PMS Bookings	✔️	✔️	✔️
Send Pre-Arrival Emails to guests	✔️	✔️	✔️
Update Personal Profile	✔️	✔️	✔️	✔️
Reach Support	✔️	✔️	✔️	✔️
View Reports for Single Hotel		✔️	✔️
View Reports for Multiple Hotels				✔️
Review Guest Feedback for Single Hotel		✔️	✔️
Review Guest Feedback for Multiple Hotels				✔️
Update Users for Single Hotel			✔️
Update Users for Multiple Hotels				✔️
Manage Hotel Information for Single Hotel		✔️	✔️
Manage Hotel Information for Multiple Hotels				✔️

For more information on Users, check out the following articles:

• Adding New Users
• Updating Existing Users
• Deleting Users