User Management: User Roles Defined
OpenKey HOST offers four types of users:
- Front Desk Agent
- Front Office Manager
- Manager
- Owner
Capabilities |
Front Desk Agent |
Front Office Manager | Manager |
Owner |
---|---|---|---|---|
Issue Mobile Keys |
✔️ |
✔️ | ✔️ |
✔️ |
View PMS Bookings |
✔️ |
✔️ | ✔️ |
|
Send Pre-Arrival Emails to guests |
✔️ |
✔️ | ✔️ |
|
Update Personal Profile |
✔️ | ✔️ | ✔️ | ✔️ |
Reach Support |
✔️ |
✔️ | ✔️ |
✔️ |
View Reports for Single Hotel |
✔️ | ✔️ |
||
View Reports for Multiple Hotels |
✔️ |
|||
Review Guest Feedback for Single Hotel |
✔️ | ✔️ |
||
Review Guest Feedback for Multiple Hotels |
✔️ |
|||
Update Users for Single Hotel |
✔️ |
|||
Update Users for Multiple Hotels |
✔️ |
|||
Manage Hotel Information for Single Hotel |
✔️ | ✔️ |
||
Manage Hotel Information for Multiple Hotels |
✔️ |
For more information on Users, check out the following articles: