Guest FAQ's
- My mobile key has expired after checking out and I need to get back into the room. What do I do?
- I received a text for a hotel stay but I am not a guest. What do I do?
- How does Mobile Key work?
- ***Permissions for Mobile Key***
- Why is the app asking me to accept or allow permissions? Do I have to enable these permissions.
- I received an error when I entered my phone number into the app saying there was no mobile key associated. What should I do?
- I received an error saying I am not connected to the internet, but I am connected to the hotel’s WiFi. What should I do?
- My mobile key is not unlocking my door. What should I do?
- I accidentally supplied the wrong phone number at Check-In. What should I do?
- Can I have access to more than one room with my mobile key?
- What if my smartphone gets lost or stolen during my stay?
- Can I make a phone call and use OpenKey at the same time?
- Do I have to use my phone number to get a mobile key? Why?
- I got an error when downloading my key. What should I do?
- Where do I go to download the OpenKey app?
- “Help, I downloaded the app and it says there is no key”
- What is OpenKey's Privacy Policy
- Can I request a mobile key at any time during my stay?
- What can I do if my phone dies during my stay?
- Can I receive my mobile key through email?
- “I checked in and I never received a key”
- How secure is my personal information with OpenKey?
- Do I have to be connected to WiFi / have a cell signal to use mobile key?
- Can I share my mobile key with additional guests?
- Why do I need to accept push notifications for OpenKey?
- Can I set up Face ID / Pattern Lock on my OpenKey app?
- Does OpenKey work on all phones?
- Can I change my name in the OpenKey app?
- Can OpenKey work for International Guests?
- I got an error when trying to verify my phone number. What should I do?