Announcements are an excellent way to inform your current, in-house guests of important happenings at your property. You can use these to showcase events/specials, safety precautions (for example, major storms), or maintenance concerns (elevator out of order or ice machine on the 2nd floor is not functioning). Anything you would like your current guests to be aware of?
1. Log into OpenKey HOST and click Hotel on the left-hand menu, and then click VIEW on the Mapping tile.
2. Locate the section near the bottom labeled Announcements.
NEW ANNOUNCEMENTS
- To add an announcement, click ADD ANNOUNCEMENT.
- Fill in the Title and Description first.
Make sure you update the start and end date to reflect the accurate timing of the announcement. You can also select Ongoing if you don't want an end date to show on the announcement. If you choose Ongoing, the dates will not show.
Note: ONGOING announcements have to be deleted manually to remove them from the app. Timed announcements will only show for the time you allot.
If you want to notify all active guests, select NOTIFY ALL CHECKED-IN GUESTS. This will send a push notification to all guests with mobile keys.
NOTE: Future announcements will not allow notifications to checked-in guests.
**Try to limit push notifications to 1 per day or less, so your guests don’t disable them. Also, be mindful of the time you create announcements with notifications to ensure guests are not disturbed late into the evening or in the early morning hours.
- When finished, click SUBMIT.
Your announcement will now show in the list of active announcements.
EDITING ANNOUNCEMENTS
- To edit an announcement, click the blue pencil icon on the tile of the announcement.
Edit the fields as you see fit and click SUBMIT.
NOTE: You will not see an option to Notify All Checked-in Guests when editing an announcement. If you want to send a push notification, you will need to delete and re-add the announcement with that option selected.
Note: ONGOING announcements have to be deleted manually to remove them from the app. Timed announcements will only show for the time you allot.
Your announcement is now updated.
DELETING ANNOUNCEMENTS
To delete an announcement, click on the red trash can in the bottom right of the announcement tile you'd like to remove. Confirm deletion.
The announcement is now removed from the list and from the OpenKey app.