Hotels that send emails from the HOST platform can send mobile keys prior to arrival .
Hotels that have a PMS integration, will have the option to send Pre-Arrival Emails automatically to each guest with an email address on file. These will go out 24 hours prior to arrival time.
HOW TO UPDATE YOUR HOTEL'S SETTINGS:
1. Log into OpenKey HOST (https://host.openkey.co).
2. Click COMMUNICATION on the left-hand side of the screen, and then click SETTINGS.
3. The first option allows you to turn on Automated Pre-Arrival Emails (sent one day prior to arrival). Select this box if you want emails to go out to all guests with an email address on file. Leave this box unchecked if you don't want emails from OpenKey to be sent or if you prefer to send them manually.
4. Click SUBMIT.