Including country codes for international phone numbers within your PMS reservations is required. The guest will not receive the mobile key if the country code is not present. For US/Canada numbers, the +countrycode (+1) is not required.
When OpenKey HOST receives the guest’s information, the phone number must be validated before a mobile key can be issued. Here is the process the platform goes through in order to validate the phone number:
- HOST tries to validate the phone number as it is entered in the PMS, assuming the first 1-3 numbers is a country code
- If that fails, HOST will prepend a “+1” and try again
- If that fails, HOST will erase the “+1”, prepend a “+”, and try again
- If that fails, HOST rejects the phone number and the guest is NOT added to OpenKey HOST
As a reminder, you must have both the + and a country code for international guests. For US/Canada numbers, you must either include the entire country code (+1) or only the 10-digit number. If you include the + without the country code, the mobile key will fail.
SCENARIO: If a guest has a US phone number 662 XXX XXXX (Mississippi), and the number is entered +662XXXXXXX (without the 1), HOST will read that phone number as +66 XXXX XXXX, which is the country code and phone number format for Thailand.