It is important that the time on your locks matches the time listed in the Hotel Intelligent Management System, which is the software used for issuing RFID (plastic) key cards. Incorrect time on locks can create issues with key card usage.
Common "triggers" for incorrect lock times are the switch to/from Daylight Savings Time and loss of lock power (such as when batteries are replaced or a new lock is installed).
Checking and updating the time on a lock is a simple process, and it's recommended to include this step in your regular property maintenance. Additionally, any time a lock isn't functioning properly, you will want to check the lock time and update if needed.
Required equipment:
- Black handheld programming device that came with the locks
Note - this is not the Android device used to program universal V3 modules
- USB cord provided with the programming device
Note - this cord is a USB-A to USB-C data transfer cable. If lost, it can be replaced with a similar cord purchased from any retailer that supplies them.
To start, you will need to be near the computer with the Hotel Intelligent Management System software. If you are checking/updating time on multiple locks at one time, the computer steps only need to be done once.
- Turn on the handheld programmer device
- Scroll down on the handheld programmer to PC Synchronization and select
- Connect the handheld programmer to the computer via the USB cord
- The handheld programmer will show a message for the successful connection
- Make sure the time on the PC now matches the handheld programmer
- Disconnect the handheld programmer from the computer
The next steps will happen at the lock(s).
- Take the handheld programmer to the lock and select Read Lock Info from the menu
- Touch the handheld programmer to the lock induction area to read the time
- If the time is different, you will need to update
- Select Lock Maintenance on the handheld
- Select Adjust Time
- Hold the handheld to the lock induction area
- You will then see the success message, the time has been updated
To update the date and time on the handheld programmer specifically (separately from PC Synchronization):
- Choose Handset Settings
- Choose System Time
- Enter System Time manually