There may be situations when you want to deny lock access to a previously-issued master card - for example, if a staff member is no longer working at the property, but their Master Card was not returned. The Cancel Card action will block the original master card from lock access.
The Cancel Card action is available for all cards except the Authorization card and Guest card.
Authorization cards cannot be canceled or blocked.
Lost/unreturned Guest cards can only be blocked via a Stop Access Card. See Hotel Intelligent System Software ~~ How to Issue Stop Access Card/Check Out Card
- First, you may want to know which Master card needs to be canceled. You can see all Master cards under the Query option and Card Holding Report
- If the card has an Invalid time, the card has already expired.
- If there is no expiration time, write down the card number. You can also print the list and/or export the list.
Note - this Card Holder List Query step is optional. You will also be able to find/query a list of cards in the card cancel step. However, if you have multiple Master cards, it may help to have the card number of each valid card. This Card Holder List Query will give you that information.
- Click on Card Management and Select Cancel Card
- Choose the operator if you know the cardholder or leave it blank
- Choose the card type if you know the information, if not leave it blank
- Type in the card number if you have the info, if not, leave it blank
- Click Query to display the card information.
- Choose the card information, put an empty card on the encoder, and click Cancel this card
- Once the card has been made successfully, you will see the new card information on the left-hand side
Important!
- Take the Cancel card you created to each lock covered by the Master card.
- Tap the Cancel card on each of the locks.
- Without this step, the lock(s) will not receive the Cancel card information.
- Once the Cancel card has been tapped on the locks, the Master card will no longer be able to open the locks.
Note - If you have multiple Master cards that you want to block, you will need to create a separate Cancel card for each one and then tap each Cancel card on each individual lock. There is no option to issue one Cancel card that applies to a group of previously issued cards.
- A card that has been canceled can be recovered. See Hotel Intelligence System - Recover Card