Skip to main content
Sign in

Search

Welcome to OpenKey Support

Front Desk Agent Training: Send a Mobile Key

India Metz
  • Updated

With a permission level of only a Front desk Agent, you will have limited access to the HOST platform.

  • The agent can add a new guest and issue a mobile key
  • The agent can look at the Communication Tab
  • The agent can see and update their Profile
  • The agent can access our Knowledge Base

FD4.png

Adding a Guest/Sending a Mobile Key

  1. Log into OpenKey HOST at https://host.openkey.co
    • Supported browsers include: Chrome, Edge, Safari, and Firefox
  2. Click ADD GUEST in the left panel above Guests

Screen_Shot_2022-11-09_at_2.48.01_PM.png

 

 

     1. Select the correct country code and enter the guest's phone number.

 

Screen_Shot_2022-11-09_at_2.52.42_PM.png

  1. Click SEARCH
    • If the guest’s mobile number has been entered into OpenKey HOST at any hotel, their information will be in the system.  You will not have to enter their information again; the guest’s information will automatically pull up if they are an existing OpenKey user.
    • If the guest’s mobile number has NOT been entered into OpenKey HOST, you will need to enter it now.
      1. Type in the guest’s full name. Email is OPTIONAL. Click Add New Guest.
      2. Once added, the guest’s information is saved for future stays.

*From here, you will see the guest’s information as well as an option to add additional guests to the party.  The best practice is to allow guests to add their own additional guests through the share Key option within the OpenKey app. 

    • If the guest’s information needs to be updated, you can edit their name/email address prior to sending the key. However, it will only save once the key is sent.
  1. Select the room and date of checkout. You can use the number of nights or the calendar option on the checkout date. The check-out time is set at the time of your hotel's check out but this can be changed if you are giving a late checkout, click on the clock icon on the right of the time and select the new check-out time. 

 

Screen_Shot_2022-11-09_at_2.57.57_PM.png

  1. Click Create New Session at the bottom of the screen. This will trigger a text message to be sent to the guest with the link to download the application.

Screen_Shot_2022-11-09_at_3.03.04_PM.png

  1. The guest is now able to download their mobile key!

 

*As a reminder, you can still issue plastic keys along with mobile, as long as you follow the proper procedure laid out by your lock manufacturer.