With a permission level of only a Front desk Agent, you will have limited access to the HOST platform.
- The agent can add a new guest and issue a mobile key
- The agent can look at the Communication Tab
- The agent can see and update their Profile
- The agent can access our Knowledge Base
Name & Phone Number
If first name, last name, phone number, or password needs to be updated for an individual user, the user must do so through their PROFILE tab when they are logged into OpenKey HOST.
1. Have the user log into https://host.openkey.co with their email address and current password.
2. Click on the PROFILE tab on the left side of the screen and then click EDIT.
3. Make the appropriate changes to your name or phone number, and click SUBMIT. If you need to change your email address or user role, you will need to contact your manager.
4. If changing a password, the user will need to select CHANGE PASSWORD before moving on to the next step.
5. Enter your current password and the new password. Then re-enter your new password. Click SUBMIT.
REMINDER: Your password must contain:
- at least 8 characters
- one upper-case letter
- one lowercase letter
- one number
- one symbol